Your support begins on the day you purchased your software license.
Unless otherwise stated, each plugin has the following support plan:
First 30 days - Super Support
First 12 months - Basic Support
- **Basic Support
- **Limited Phone or Chat contact.
- **ticket support
Need extensive help ? Ask for paid, one on one support, with the product developer...
Q: will my plugin stop working when my support expires?
A: No, of course not.
Q: what happens if my 11 numbers change?
A: Depending on the plugin, you may or may not, have a license that is locked to the first 11 numbers, of the C4D serial, with which you first used the plugin. If you upgrade from e.g, R17 to R18, you can have the number reset, but the previous number will be removed. We can only reset a node lock, if your support is up to date.
Q: I have lost my file. can I get a new download link.
A: if you purchased download insurance, yes. if not ,no. NOTE: Accept for DEM Earth, where as long as you support is up to date, you can always ask for a link to the latest version.
DEM Earth : Node locked. Support required.
LAZPoint : Node locked. Support not required. You can reset your node lock, via your LAZPoint Prefs.
All other plugins, since 2015: no lock. No support required.
** Help and support can only be given on topics directly relating to products we sell. We can not, and explicitly will not provide FREE support for third party services or products, such as data collecting and processing, sat imagery, or plugins or software not produced by (or affiliated to) cinemaplugins.com
Product Support is a Free "goodwill" and voluntary service of CinemaPlugins.com. Unless otherwise stated, you are not at any time purchasing a support contract, or support rights for any software product licensed or sold by CinemaPlugins.com. Free Support is given at the discretion of Cinemaplugins.com and its support team. It can not be resold, reimbursed, or transferred to another entity.