FAQ

How do I install a plugin with Cinema4D ?
Most Cinema 4D plugins come as a simple zip file, which contains everything the plugin needs. Unfortunately, Cinema 4D now needs a different build for ...
Sat, 8 Nov, 2025 at 10:50 AM
Plugin Support Plan
Your support begins on the day you purchased your software license. Unless otherwise stated, each plugin has the following support plan: One Ye...
Sat, 8 Nov, 2025 at 10:52 AM
Support Agreement
Purchasing a software license does not give you any right to *Product Support. Unless you have explicitly purchased a support contract, you do NOT, in pu...
Wed, 17 Feb, 2016 at 11:14 AM
Ordering
When order a product, you are buying a license to use a plugin. That means you enter into a contract with us, to use our software. For that, the very least ...
Wed, 8 Apr, 2015 at 2:59 PM
Submiting a support ticket
The login account details are not the same as those from cinemaplugins.com, so you will need to create a new account or log in using facebook,twitter,ect....
Sat, 13 Sep, 2014 at 2:56 PM
Single User License FAQ
 Applicable to the following plugins: Voxygen Vector Pro Topology Vertex maps Wireshader pro A single User License has the following benefits ...
Wed, 24 Apr, 2019 at 10:04 AM
Refund Policy
Please be sure that the plugin you purchase is compatible with the system you have, before you make your purchase. If you are not sure, create a ticket and...
Sat, 8 Nov, 2025 at 10:59 AM
Accounting - It does matter !
Whenever you purchase from CinemaPlugins.com, you get a Good and Proper Invoice, as defined by the US government and EU regulations. The basic ingredien...
Sat, 8 Nov, 2025 at 11:01 AM
International and EU Sales TAX regulations Compliance
CinemaPlugins is fully compliant with all EU, national, and international sales tax regulations, before and after JAN 1st 2015. Wherever you live or ord...
Sat, 8 Nov, 2025 at 10:59 AM
Export Control Classification Number (ECCN)
All of our Software and Digital goods are EAR99 and do not require a license to be exported or reexported. We explicitly do not sell anything to s...
Wed, 24 Feb, 2016 at 8:16 PM