Purchasing a software license does not give you any right to *Product Support.
Unless you have explicitly purchased a support contract, you do NOT, in purchasing a software license, have a support contract with CinemaPlugins.com
*Product Support is a Free "goodwill" and voluntary service agreement of CinemaPlugins.com. Free Support is given at the discression of Cinemaplugins.com and its support team. Support can not be resold, or transferred to another entity.