Please be sure that the plugin you purchase is compatible with the system you have, before you make your purchase. If you are not sure, create a ticket and ask support about product compatibility.
- If you purchase a plugin that is not compatible with the system you are running on, you are not entitled to a refund.
- You can only get a refund if you made a genuine mistake during the ordering process, such as a double order.
- Refunds can only ever be issued on credit card transactions and only within 30 days of your order.
- Once you have used a plugin, or an account, you can not get a refund.
Cineware (the version that comes with After Effects) does not support plugins.
- A single user License will not run over a License Server. If you are running through a License server, you need to get a Multi User Version (accept for DEM Earth where you need to select the right license options)
see the Multi User License FAQ..