Please be sure that the plugin you purchase is compatible with the system you have, before you make your purchase. If you are not sure, create a ticket and ask support about product compatibility.

  • If you purchase a plugin that is not compatible with the system you are running on, you are not entitled to a refund.
  • You can only get a refund if you made a genuine mistake during the ordering process, such as a double order.
  • Refunds can only ever be issued on credit card transactions and only within 30 days of your order.
  • Once you have used a plugin, or an account, you can not get a refund.


  1. Cineware (the version that comes with After Effects) does not support plugins.
  2. A single user License will not run over a License Server. If you are running through a License server, you need to get a Multi User Version (accept for DEM Earth where you need to select the right license options)

see the Multi  User License FAQ..